Refund policy

At Bathworks, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

• We accept returns within 30 days of delivery.
• Items must be unopened, unused, and in their original packaging.
• Returns may be subject to a 25% restocking fee.
• Special orders are non-returnable and non-refundable.
• To start a return, contact us at info@munroproducts.com or 1.800.872.8827 with your order number.

Refunds

• Once we receive and inspect your return, we'll notify you of approval or rejection.
• Approved refunds will be issued to your original payment method within 5–10 business days.

Exchanges

• We only replace items if they arrive defective or damaged. Please contact us right away with photos of the issue.

Non-Returnable Items

• Opened or used products cannot be returned for safety and quality reasons.
• Gift cards are non-refundable.

Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or defective item sent).

Questions? For help with a return or refund, contact us at:
📧 info@munroproducts.com
📞 1.800.872.8827